Q: What types of jewelry do you offer?
A: At TheDesiJewelry.com, we offer a wide variety of jewelry including earrings, necklaces, bangles, bracelets, rings, and more. Our collections feature traditional, contemporary, and fusion designs to suit every taste.
Q: Are your jewelry pieces handmade?
A: Yes, many of our jewelry pieces are handcrafted by skilled artisans, ensuring unique designs and high-quality craftsmanship.
Ordering and Shipping
Q: How do I place an order?
A: You can place an order by browsing our collections, adding items to your cart, and proceeding to checkout. Follow the prompts to complete your purchase.
Q: How long will it take to receive my order?
A: Order processing typically takes 2-3 business days. Delivery times depend on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has shipped.
Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to ensure that your payment information is secure and protected.
Returns and Exchanges
Q: What is your return and exchange policy?
A: We do not offer refunds or exchanges unless the item you received is damaged. If you receive a damaged item, please contact us within 48 hours with your order number and photos of the damage. Refer to our Refund & Return Policy for more details.
Q: How do I report a damaged item?
A: If you receive a damaged item, please email us at customercare@thedesijewelry.com within 48 hours of receiving your order. Include your order number, a description of the damage, and clear photos of the damaged item and packaging.
Product Care
Q: How do I care for my jewelry?
A: To ensure the longevity of your jewelry, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in a cool, dry place and clean them with a soft cloth.
Q: Can I wear my jewelry every day?
A: While our jewelry is designed to be durable, daily wear can lead to natural wear and tear. We recommend occasional wear and proper care to maintain its beauty.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by emailing customercare@thedesijewelry.com. We aim to respond to all inquiries within 24-48 hours.
Q: Do you offer customization or bespoke jewelry services?
A: Currently, we do not offer customization or bespoke services. However, we continually expand our collections to include a variety of unique designs.
Q: Where can I find updates and new collections?
A: Follow us on social media and subscribe to our newsletter for the latest updates, new collections, and exclusive offers.