Cancellation
Once an order is placed, it cannot be canceled.
No Return & Refund Policy
At The Desi Jewelry, we take great pride in offering high-quality, handcrafted jewelry to our valued customers. Our goal is to ensure your complete satisfaction with every purchase. However, due to the nature of our products, we have a strict No Return & Refund Policy.
No Return Policy
All sales are final. We do not accept returns or exchanges on any of our products. We encourage you to carefully review the product descriptions, images, and sizing information provided on our website before making a purchase. If you have any questions or need further assistance, our customer support team is always here to help.
No Refund Policy
We do not offer refunds for any products once the order has been placed and processed. Please be sure of your purchase before completing your order. In the rare event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will review your case and, if approved, provide a replacement or store credit at our discretion.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please follow these steps:
- Contact our customer support team at customercare@thedesijewelry.com within 48 hours of receiving your order.
- Provide your order number, a description of the issue, and clear photos or videos of the damaged or defective item.
- Our team will review your case and provide further instructions.
Shipping and Delivery
We are committed to ensuring that your order is processed and shipped in a timely manner. However, once your order is handed over to the courier service, we are not responsible for any shipping delays, lost packages, or damages that occur during transit. Any issues related to shipping should be addressed directly with the courier service.
Contact Us
For any questions or concerns regarding our No Return & Refund Policy, please contact us at customercare@thedesijewelry.com. We are here to assist you and ensure that your shopping experience with The Desi Jewelry is a pleasant one.
Thank you for understanding and supporting our policy. We appreciate your business and strive to deliver beautiful, high-quality jewelry that you will cherish for years to come.